This afternoon I spent some time on the phone while three “experts” from Spark (my telephone & Internet provider) tried to “help” me solve a “problem” with my Internet connection.
I usually enjoy these “sessions” and try to string along those providing the “assistance” for as long as possible. My aim it to make their “support call” stretch out to more than an hour, but today I only achieved 43 minutes. My reasoning is that while they’re trying to scam me, they can’t scam someone else.
Today I chose to put the phone onto speaker so that I would could have both hands free to undertake other activities while frustrating the hell out of the callers. This was the first time I’ve done that. And it was my undoing.
The wife, who is much less tolerant or sensitive towards people who she believes is in the wrong, today showed a more sensitive streak.
In most interactions with others, I tend to be as courteous and polite as possible, and the wife frequently chastises me for not being more aggressive or confrontational in cases of disagreement. Usually she has little regard to the sensitivity of others when it comes to achieving her goals. She can be ruthless. I know. I have witnessed her in action for nearly 50 years. My ways are much more gentle and yet I’m not convinced she’s any more successful than I am.
I must admit that I find it difficult to read emotion at the best of times no matter how hard I try, but when it comes to dealing with people such as this “help desk” trio, I honestly have absolutely no interest whatsoever. And when it comes to dealing with scammers such as these, I’m grateful for having this autism characteristic.
I had switched the phone to speaker at about fifteen minutes into the call and the wife was able to listen in on the conversation. At first she seemed amused, but when I glanced up at about the 30 minute mark, her grin had gone and something which I have learnt to be associated with concern was showing. Concern for what or who I couldn’t decipher.
However, at about 40 minutes I could tell that the wife was clearly upset and I assumed it was because I was wasting time and hadn’t completed a task for her that I had started moments before the phone rang. At that point I let the the trio know that I knew they were scammers. Of course they tried to bluster their way out and threatened to suspend Spark’s services to me. On my suggestion that they do so, they hung up.
It was only then that I discovered why the wife was upset and distressed, and that was because of how I was winding up the trio According to the wife, they were very frustrated and the woman caller was almost in tears. This was a surprise to me as I’ve seldom witnessed her being sensitive to the feelings of others in times of conflict, and never when she considers the other to be in the wrong.
She’s brought up the subject of how upset the woman was on several occasions over the rest of the afternoon and into the evening, and I can only assume that she was sensitive to their emotions because she was not directly involved – she was an observer and not a participant. Whatever the reason, it is a new and surprising revelation to me. Even after all this time she can still surprise me.
Lesson learnt. Next time (and that’s bound to happen again before the year is out), I won’t enable the speakerphone.