Knowing that vaccination status certificates (vaccine passports) will be needed in little over a week, if I wanted to continue with the freedoms I currently enjoy, I decided that it was time to obtain mine. The exercise proved to be surprising frustrating, even more so when helping The Wife get hers. Here’s my experience. I wonder how many others will simply give up.
First question: where do I apply for the passport? The fact that they are available is one thing, knowing where to get it is another. The logical thing to do is google for it, so I typed get covid vaccination certificate into my browser, and lo and behold there were multiple links – news items about the certificates and instruction on how to obtain proof of vaccinations – for Australian, UK and US residents. Pertinent links for NZ residents were limited to news items only, none of which included the necessary link.
Some of the NZ related articles mentioned the term My Covid Record so I typed that into the browser. Yep, the first link listed was to My Covid Record | Ministry of Health NZ. Success. Following that link takes you to a page where you can log into, or sign up for, a My Health Account from where you can request your My Vaccine Pass (hereafter abbreviated to MVP) for use within Aotearoa or your International Travel Vaccination Certificate for use outside our borders.
At the top of the webpage an ominous message:
We’re experiencing a higher volume of traffic than usual. If you experience problems accessing My Covid Record, try again later.
Thankfully this didn’t prove to be too much of a problem, although some pages took a little while to load.
Question: do I already have a My Health account? I have a Manage My Health account where I can access my medical records, make medical appointments, renew prescriptions etc. I wonder it they’re the same? Nope. Click the Sign up link:
RealMe is an identity that can be linked to many central, regional and local government/authority websites. I’m reluctant to use it for all as the consequences resulting from RealMe being compromised are too horrible to contemplate. I use it for one government department only. Not everyone has a RealMe account, especially older folk including The Wife. The process of obtaining one is lengthy due to the need to prove your identity. I chose to sign up with email as the wife would need to use that option.
Ok. I see a problem: Many of our friends share a common email address between spouses/partners, usually one that is provided by their ISP. I appreciate those from a younger generation will probably have multiple email accounts, but it’s less likely for Baby Boomers. Sure most will have a mobile phone, and if it’s Android powered, probably have a gmail address associated with it, but the odds are they never use that address and don’t check their mail on their phone. Instead they’ll use their desktop or laptop machine for email and probably most internet activities. I’ll return to email addresses when it comes to installing the MVP onto the phone.
The wife and I have our own email addresses – I have many: several hosted on my own mail servers, several with Gmail, one with Outlook.com and a few others scattered around various providers that are kept only for historical reasons. It was the this point that we made the the first “tactical” mistake. We chose to use our personal (not Gmail) addresses, and I suspect this might be a hurdle some folk will be unable to jump over.
For folk who share an email address, it will be necessary for one of them to obtain a new address before they can progress further as the email address is the logon ID.
After entering an email address and clicking Send verification, a six digit code is sent to that address. Problem number two: The Spam filtering system I employ on my mail servers includes the ability to hold mail from specified geographical locations in quarantine for a specified period of time and rescan them before being released. This allows the system to detect new Spam patterns in real time between the original scan and the second scan. A number of ISPs do the same.
The greatest source of Spam on my servers is the good ol’ USA and mail from there is delayed 30 minutes before being re-scanned and delivered if still clean. Guess where the Health department sends its confirmation messages from. Yep, the USA. No, I don’t know why. I’m familiar with releasing email from quarantine before the 2nd scan, but I wonder If other people are. The Wife isn’t. When the email finally arrives, it warns you that the validation code must be entered within the next 20 minutes.
What it fails to do is inform you that the countdown started from the moment you clicked the Send verification link, not from when you received the email – another hurdle many people will be unable to jump over. How many folk are going to wonder why the validation code they were sent doesn’t work and after many attempts give up in frustration? This would have been an issue for The Wife, but fortunately I was there to help her out.
With the validation code accepted, we were each able to sign up for an account using our driver’s licence. Other options were passport, recent birth certificate or citizenship certificate. Once we were logged in, the system automatically linked us to our respective NHI (National Health ID) and verified that we have had two Pfizer shots. So far so good. At this point we were given the opportunity to have the MVP emailed to us.
Another hurdle in the making. I was cautious about how this might work, so we decided to experiment with mine before attempting The Wife’s. The web page had prefilled the email address with the one I had used during the validation process, so I simply used that.
The resulting email included a PDF attachment that can be printed out, and the body of the email includes links that can be used to install the MVP on your phone. We both have Android phones so I do not know what the experience is like for users of Apple Wallet. Here’s how we fared.
The Android link adds the MVP to Google Pay, and of course cannot be installed from a Windows or Linux machine. It means that the link must be transferred to the phone. In my case that was simple as I get my email on both all my devices. So I opened the email on the phone and installed from there. It installed successfully with just a couple of clicks and offered to place an app button on the phone home page, which I accepted. Job done on my phone. Now for The Wife’s
The wife had not set up her phone to receive mail from her personal account, and as far as she was concerned that was the only email account she had. I could have added the email account to her phone, but she had forgotten the mail account password. Not to be deterred, I reasoned she must have created a Gmail account when she first set up her phone. Yep, the Gmail account listed hundreds of emails, all unread.
So returning to her desktop computer I entered her Gmail address for receiving the message with PDF and installation links. Sure enough, within seconds, the email arrived (I had whitelisted the Ministry of Health email address so that it wouldn’t be delayed in quarantine), and confidently knowing the job was almost done clicked the Google Pay link. After agreeing to install the MVP I expected it to be plain sailing. WRONG!
I was advised that the MVP could not be installed until the software was updated. It didn’t say what software, so I assumed it meant the Android operating system. Nope that was up to date. So I tried installing the MVP again. Same result. Time to consult the oracle known as Google. No information forthcoming, so I consulted the lesser oracle known as Bing, with the same result. Duckduckgo, Ecosia, Yahoo! and Yandex weren’t any more enlightening. Nor was a hunt through the Ministry of Health Website.
Finally it hit me. Perhap Google Pay wasn’t installed on The Wife’s phone. Into Google Play and a search for Google Pay revealed that indeed it was not installed. Problem solved I thought (incorrectly) and proceeded to install the app. Once more I tried to instal the MVP only to have a request to confirm installation via fingerprint ID. If The Wife had set up fingerprint ID, she couldn’t remember, and even after trying every finger on both hands we were no further ahead.
At the first fingerprint ID failure there’s an option to use the screen lock PIN instead, so I suggested she try that. She did and after a few seconds…
The fingerprint prompt returned! After repeating the same process several times, she was ready to give up. I persuaded her that she should set up fingerprint ID.
It appears she had set it up originally but however she did it, it was no longer recognised. The Wife has very small hands and her phone is large – a 6.5 inch screen and she attempted to set the fingerprint ID with the index finger of the right hand while holding the phone in her left.
That was never going to work, but with a considerable amount of coaching from me, we managed to find a way for her to hold the phone in one hand allowing the index finger to make contact with the touchpad on the rear of the phone. Finally she was able to create a fingerprint ID that actually worked reliably.
Back to installing the MVP. This time she sailed through the fingerprint ID and finally reached the point where she was offered the option to install the app on the Home page, which she accepted. Except it didn’t appear on the Home page. Nor was it listed in the App drawer. If at first you don’t succeed, try, try and try again. She did, with the same result. No sign of the MVP anywhere.
Finally, in frustration, she handed the phone to me to “fix”. To cut an even longer story slightly shorter, it turned out her Home page consisted of eight horizontally scrolling screens, most of which were empty. The eighth page contained the MVP. Finally, after moving it to the default Home Page screen and removing the unused screens, The Wife is ready for 2 December!
The Wife’s computer skills are about average for a Baby Boomer, perhaps a little better than average. On her desktop machine she’s regularly on Facebook, and Pinterest. Her browser typically has ten or more tabs open at any time, most of our purchases are done online by her, and she’s likely to have a number of applications open besides the web browser and email client.
She’s less comfortable with the phone. At our age the small screen and font aren’t kind on the eyes, and fingers seem to be too big for the virtual keyboard, making it less than enjoyable. For The Wife, it’s main use is for scanning Covid QR codes at places of business via the Covid Tracer App, for video chatting with family via WhatsApp, and for use in case of emergencies.
She could not have installed MVP without my help, and I have absolutely no doubt that she’s not an exception. Given that amongst her friends, she’s viewed as someone “knowledgeable with computers”, there’s a great many people in the same situation.
Most people already have the Covid Tracer App installed on their phone. I thought it would have been logical to update that app to include the MVP. That app already records the NHI ID , although that’s optional. It would avoid the need to open two apps every time we enter a place of business. I do wonder how much consumer testing is done before this type of app is released to the public. My guess is that if there is any testing, it does not include Baby Boomers or older. Although our demographic isn’t quite as large as it one was, we nonetheless are still a significant proportion of the population.