I haven’t had a personal Twitter account, up until today, and now I’m locked out due to some violation or other, but have absolutely no idea what.
I hadn’t been signed up for more than 3 minutes when I was locked out when a tweet and the comments I was reading disappeared and was replaced with a message stating that my account was disabled until I could verify my identity! On acknowledging the message, I was directed to a screen where I was to enter my phone number As usual in these situations I checked the URL before I did so just to make sure it was valid. It was.
Every attempt at unlocking the account resulted in a silent phone call from Alabama in the USA (I was expecting an SMS message) and an empty email message. Then this message arrived by email:
We’re writing to let you know that your account has been flagged for unusual behavior that violates the Twitter Rules, and has been locked until you take the following steps:
- Log into your account, or open your Twitter app on iOS or Android.
- You’ll see a message about your account, and a prompt to click “Start.”
- Select your country/region, and then enter your phone number.
- Click “Send code.”
- You’ll receive a message from Twitter with a confirmation code.
- Enter the code you receive on the prompt screen. You’ll receive a confirmation. Please note, it may take a few minutes for your account to be completely unlocked.
- If you’re still experiencing a problem after confirming your identity, respond to this message and provide us with more details about what’s happening.
Please note, repeat violations of the Twitter Rules can lead to a permanent suspension of your account.
I have no idea whether the “violation” is in regards to reading tweets and associated comments or whether it’s to do with being unable to verify my account. Keep in mind the only activity I had performed was to view two or three tweets and expand the comments. That was all apart from trying to unlock the account.
I followed the instruction provided as far as step 4. The “message” I’m supposed to receive in step 5 consists of a silent telephone call and an empty email. Impass! I’m at a loss as to how I’m supposed to enter a nonexistent verification code in step 6. I’ve emailed them with the details of what happened but who knows if any action will be taken:
I signed up for an account today and tried to use my mobile phone number to verify my account. I never received an SMS message. After several attempts to resend the verification code, I opted to set up the account using an email address. This worked as I received the 6-digit code and was able to sign in. I received the code at 16:50 NZDT.
I started reading some tweets and as I was expanding some of the comments, a message popped up informing me that Twitter was unable to verify my identity and I needed to enter a phone number. That I did: [Ph number provided]. Almost immediately my mobile phone rang, but on answering it, there was complete silence. I waited a few seconds until the call terminated. The call came from [Ph number provided]. I tried re-sending the code two more times with the same result. I also tried using my home phone number [Ph number provided], again with the same result.
Shortly afterwards, I received four email messages from email@example.com. The sending mail server was [server name and IP address provided]. The emails were all sent sent at 16:55:29 NZDT and were devoid of content. I have included the source code of one of the messages below. A few minutes later, this email to which I am now responding arrived. It was sent earlier than the 4 empty messages at 17:53:34 NZDT.
So my questions are:
- In what way have I violated Twitter’s rules?
- How do I unlock my account in the absence of a verification code?
Perhaps I might receive a response in a day or three, but who knows? Has anyone else faced similar situations with the social media giants?